/* ===================================================================
   Portail Client Dukiwi — feuille de style
   Palette : #013861 (bleu Dukiwi), #011d32 (nuit), #0273ca (accent),
             #27ae60 (succès), #f39c12 (warn), #e74c3c (danger)
=================================================================== */
:root{
  --bleu:#013861; --nuit:#011d32; --accent:#0273ca;
  --vert:#27ae60; --orange:#f39c12; --rouge:#e74c3c;
  --gris:#5b6b7a; --gris-clair:#f5f7fa; --bord:#e6ebf1;
  --radius:14px; --ombre:0 10px 30px rgba(1,29,50,.10);
  --grad:linear-gradient(135deg,#013861 0%,#011d32 100%);
}
*{margin:0;padding:0;box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{font-family:'Segoe UI',Tahoma,Geneva,Verdana,sans-serif;color:#1f2b38;background:var(--gris-clair);line-height:1.5}
a{color:var(--accent);text-decoration:none}
a:hover{text-decoration:underline}
img{max-width:100%;display:block}

/* ===================== LOGIN ===================== */
.auth{min-height:100vh;display:flex;position:relative}
.auth__bg{position:fixed;inset:0;background-size:cover;background-position:center;z-index:-3;opacity:0;transition:opacity 1.8s ease;will-change:opacity,transform;animation:kenburns 45s ease-in-out infinite alternate}
.auth__bg.is-active{opacity:1}
.auth__shade{position:fixed;inset:0;z-index:-2;background:linear-gradient(90deg,rgba(1,29,50,.85) 0%,rgba(1,29,50,.45) 45%,rgba(1,29,50,.15) 100%)}
@keyframes kenburns{from{transform:scale(1.03) translate(0,0)}to{transform:scale(1.15) translate(-2.5%,-1.5%)}}
@media(prefers-reduced-motion:reduce){.auth__bg{animation:none}}

/* Accroches philosophie Dukiwi (sur l'image, côté droit) */
.auth__quote{position:fixed;right:6%;top:0;bottom:12%;z-index:-1;display:flex;align-items:center;justify-content:flex-end;max-width:44%;pointer-events:none}
.auth__quote span{color:#fff;font-size:2.1rem;font-weight:300;font-style:italic;line-height:1.4;text-align:right;text-shadow:0 2px 24px rgba(0,0,0,.6);opacity:0;animation:quoteCycle 11s ease-in-out forwards}
@keyframes quoteCycle{
    0%   {opacity:0;transform:translate(26px,14px)}
    16%  {opacity:1;transform:translate(0,0)}
    82%  {opacity:1;transform:translate(-26px,-26px)}
    100% {opacity:0;transform:translate(-44px,-40px)}
}
@media(max-width:900px){.auth__quote{display:none}}
@media(prefers-reduced-motion:reduce){.auth__quote span{animation-duration:11s;animation-timing-function:step-start}}
.auth__panel{width:440px;max-width:100%;min-height:100vh;padding:48px 40px;background:rgba(1,29,50,.72);backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);color:#fff;display:flex;flex-direction:column;box-shadow:0 8px 40px rgba(0,0,0,.5)}
.auth__brand{text-align:center;margin-bottom:8px}
.auth__brand img{height:52px;margin:0 auto 6px}
.auth__brand .company{font-size:.8rem;letter-spacing:.16em;text-transform:uppercase;color:#8fb8d8}
.auth h1{font-size:2rem;text-align:center;margin:18px 0 4px}
.auth__tagline{text-align:center;color:#c7d6e4;margin-bottom:6px}
.auth__trust{display:flex;align-items:center;gap:8px;justify-content:center;font-size:.82rem;color:#9ec7e6;margin:10px 0 26px}
.auth__trust svg{flex:none}
.auth__spacer{flex:1 1 auto}
.field{margin-bottom:18px}
.field label{display:block;font-weight:600;font-size:.9rem;margin-bottom:6px;color:#d8e4ef}
.field input{width:100%;padding:14px;border:2px solid transparent;border-radius:10px;font-size:16px;background:#fff;color:#1f2b38}
.field input:focus{outline:none;border-color:var(--accent)}
.btn-primary{width:100%;padding:14px;border:none;border-radius:10px;background:var(--accent);color:#fff;font-size:16px;font-weight:600;cursor:pointer;transition:transform .15s,background .2s}
.btn-primary:disabled{opacity:.6;cursor:not-allowed;transform:none}
.hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;overflow:hidden}
.btn-primary:hover{background:#0288e6;transform:translateY(-1px)}
.disclaimer{font-size:.78rem;color:#cfe0ee;background:rgba(0,0,0,.35);padding:12px 14px;border-radius:8px;margin-top:22px;text-align:center}
.watermark{position:fixed;right:6%;bottom:8%;opacity:.16;z-index:-1;width:280px;max-width:40vw;pointer-events:none}

/* ===================== ALERTES ===================== */
.alert{padding:12px 16px;border-radius:8px;margin-bottom:16px;font-size:.92rem}
.alert-error{background:#ffeaea;color:#c0392b;border-left:4px solid var(--rouge)}
.alert-success{background:#eafaf1;color:#1e8449;border-left:4px solid var(--vert)}
.alert-info{background:#e8f2fb;color:#1c5a86;border-left:4px solid var(--accent)}
.alert-warn{background:#fef5e7;color:#9c640c;border-left:4px solid var(--orange)}
.auth .alert{color:#fff;background:rgba(231,76,60,.85);border:none}
.auth .alert-info{background:rgba(2,115,202,.85)}

/* ===================== SHELL (layout app) ===================== */
.shell{display:flex;min-height:100vh}
.sidebar{width:250px;background:var(--grad);color:#fff;display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0;z-index:40}
.sidebar__brand{padding:22px 20px;text-align:center;border-bottom:1px solid rgba(255,255,255,.12)}
.sidebar__brand img{height:34px;margin:0 auto 8px}
.sidebar__brand .company{font-size:.72rem;letter-spacing:.14em;text-transform:uppercase;color:#9ec7e6}
.sidebar__client{padding:16px 20px;border-bottom:1px solid rgba(255,255,255,.12)}
.sidebar__client .ent{font-weight:700;font-size:1rem}
.sidebar__client .role{display:inline-block;margin-top:6px;font-size:.7rem;text-transform:uppercase;letter-spacing:.08em;background:rgba(255,255,255,.16);padding:3px 8px;border-radius:20px}
.nav{flex:1;padding:12px 0;overflow-y:auto}
.nav a{display:flex;align-items:center;gap:12px;padding:12px 22px;color:#d6e4f0;font-weight:600;font-size:.95rem}
.nav a:hover{background:rgba(255,255,255,.08);text-decoration:none;color:#fff}
.nav a.active{background:rgba(255,255,255,.14);color:#fff;box-shadow:inset 3px 0 0 #fff}
.nav a .ico{width:20px;text-align:center}
.nav .badge{margin-left:auto;background:var(--orange);color:#fff;border-radius:20px;font-size:.72rem;padding:1px 8px}
.sidebar__foot{padding:16px 20px;border-top:1px solid rgba(255,255,255,.12);font-size:.78rem;color:#9ec7e6}
.sidebar__foot a{color:#fff}
.sidebar__foot .btn-logout{display:inline-block;margin:8px 0;padding:7px 14px;background:#f8d7da;color:#96313d;border-radius:8px;font-weight:600;text-decoration:none;transition:background .15s,color .15s}
.sidebar__foot .btn-logout:hover{background:#f1bfc5;color:#7c2833}

.main{flex:1;margin-left:250px;min-width:0}
.topbar{display:none;align-items:center;justify-content:space-between;background:var(--grad);color:#fff;padding:12px 16px;position:sticky;top:0;z-index:30}
.topbar img{height:28px}
.burger{background:none;border:none;color:#fff;font-size:1.6rem;cursor:pointer;line-height:1}
.content{padding:32px;max-width:1200px;margin:0 auto}
.content--wide{max-width:1600px}   /* pages admin : tables denses, on remplit la page */
summary.btn{list-style:none;cursor:pointer}
summary.btn::-webkit-details-marker{display:none}

/* ── Modales d'édition plein écran (admin) ─────────────────────── */
.editmodal{position:fixed;inset:0;background:rgba(1,29,50,.55);display:none;z-index:100;overflow-y:auto;backdrop-filter:blur(2px)}
.editmodal.open{display:block}
.editmodal__panel{background:#fff;border-radius:16px;width:100%;max-width:640px;margin:48px auto;padding:28px;position:relative;box-shadow:0 30px 80px rgba(0,0,0,.4);animation:emIn .18s ease}
@keyframes emIn{from{opacity:0;transform:translateY(-14px)}to{opacity:1;transform:none}}
.editmodal__close{position:absolute;top:10px;right:14px;background:none;border:none;font-size:1.7rem;line-height:1;color:var(--gris);cursor:pointer}
.editmodal h2{color:var(--bleu);font-size:1.15rem;margin-bottom:16px;padding-right:30px}
.editmodal .divider{border-top:1px solid var(--bord);margin:18px 0}
.row-click{cursor:pointer;transition:background .12s}
.row-click:hover{background:#f2f7fb}
@media(max-width:900px){.editmodal__panel{margin:20px auto;padding:22px}}
.page-title{font-size:1.6rem;color:var(--bleu);margin-bottom:4px}
.page-sub{color:var(--gris);margin-bottom:24px}

/* ===================== CARTES / GRILLES ===================== */
.grid{display:grid;gap:20px}
.grid-stats{grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}
.card{background:#fff;border:1px solid var(--bord);border-radius:var(--radius);box-shadow:var(--ombre)}
.card-pad{padding:22px}
.stat{position:relative;background:var(--grad);color:#fff;padding:24px;border-radius:var(--radius);box-shadow:var(--ombre)}
.stat .value{font-size:2.1rem;font-weight:700}
.stat .label{opacity:.9;margin-top:4px}
.stat.light{background:#fff;color:var(--bleu);border:1px solid var(--bord)}
.stat.light .label{color:var(--gris)}
.stat .sub{font-size:.82rem;opacity:.85;margin-top:8px}

/* ===================== SECTIONS ===================== */
.section{margin-top:32px}
.section > h2{font-size:1.2rem;color:var(--bleu);margin-bottom:14px}
.panel{background:#fff;border:1px solid var(--bord);border-radius:var(--radius);overflow:hidden;box-shadow:var(--ombre)}
.panel__head{background:var(--grad);color:#fff;padding:16px 20px;font-weight:600;display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}

/* ===================== TABLES ===================== */
table{width:100%;border-collapse:collapse}
th,td{padding:13px 16px;text-align:left;border-bottom:1px solid var(--bord);font-size:.92rem}
th{background:#f8fafc;color:var(--gris);font-weight:600;white-space:nowrap}
tbody tr:hover{background:#f8fafc}
.amount{font-weight:700;color:var(--vert)}
.text-right{text-align:right}
.muted{color:var(--gris)}
.old-price{color:#98a4b0;text-decoration:line-through;font-size:.82rem}
.new-price{color:var(--vert);font-weight:700}

/* ===================== BADGES ===================== */
.badge-type{display:inline-block;padding:4px 11px;border-radius:20px;font-size:.78rem;font-weight:600;color:#fff}
.badge-niveau-1,.badge-n1{background:var(--vert)}
.badge-niveau-2,.badge-n2{background:var(--orange)}
.badge-niveau-3,.badge-n3{background:var(--rouge)}
.badge-dev-web,.badge-dev{background:var(--accent)}
.badge-conseil{background:#8e44ad}
.chip{display:inline-block;padding:3px 10px;border-radius:20px;font-size:.74rem;font-weight:700;color:#fff}
.pill{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:20px;font-size:.76rem;font-weight:600}
.pill-nouveau{background:#e8f2fb;color:#1c5a86}
.pill-en_cours{background:#fff4e5;color:#9c640c}
.pill-en_attente{background:#f3e8fb;color:#6c3483}
.pill-en_attente_fournisseur{background:#e0f3f4;color:#0e6b73}
.pill-resolu{background:#eafaf1;color:#1e8449}
.pill-ferme{background:#eef1f4;color:#5b6b7a}

/* ===================== BOUTONS ===================== */
.btn{display:inline-flex;align-items:center;gap:8px;padding:11px 20px;border-radius:10px;font-weight:600;font-size:.92rem;cursor:pointer;border:none;transition:transform .15s,opacity .2s}
.btn:hover{transform:translateY(-1px);text-decoration:none}
.btn-blue{background:var(--grad);color:#fff}
.btn-accent{background:var(--accent);color:#fff}
.btn-ghost{background:#fff;color:var(--bleu);border:1.5px solid var(--bord)}
.btn-danger{background:var(--rouge);color:#fff}
.btn-sm{padding:7px 14px;font-size:.84rem}

/* ===================== FORMS ===================== */
.form-row{margin-bottom:18px}
.form-row label{display:block;font-weight:600;font-size:.9rem;margin-bottom:6px;color:#2b3a48}
.form-row input,.form-row textarea,.form-row select{width:100%;padding:12px 14px;border:1.5px solid var(--bord);border-radius:10px;font-size:15px;font-family:inherit;background:#fff}
.form-row input:focus,.form-row textarea:focus,.form-row select:focus{outline:none;border-color:var(--accent)}
/* Cases à cocher / radios : pas de pleine largeur ni de padding — alignées au texte. */
.form-row input[type=checkbox],.form-row input[type=radio]{width:auto;padding:0;margin:0 8px 0 0;border-radius:0;vertical-align:-2px;cursor:pointer}
.form-row label:has(> input[type=checkbox]),.form-row label:has(> input[type=radio]){display:flex;align-items:center;font-weight:500;cursor:pointer;margin-bottom:0}
.form-row textarea{min-height:130px;resize:vertical}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}
.hint{font-size:.8rem;color:var(--gris);margin-top:4px}

/* ===================== JAUGE PALIER ===================== */
.tier-bar{height:10px;border-radius:20px;background:#e6ebf1;overflow:hidden;margin:8px 0}
.tier-bar > span{display:block;height:100%;background:linear-gradient(90deg,var(--vert),#2ec26e)}
.tier-legend{display:flex;justify-content:space-between;font-size:.75rem;color:var(--gris)}

/* ===================== TICKET THREAD ===================== */
.thread{display:flex;flex-direction:column;gap:14px}
.msg{max-width:82%;padding:14px 16px;border-radius:14px;font-size:.93rem}
.msg .meta{font-size:.74rem;color:var(--gris);margin-bottom:6px}
.msg-client{align-self:flex-end;background:#e8f2fb;border-bottom-right-radius:4px}
.msg-dukiwi{align-self:flex-start;background:#fff;border:1px solid var(--bord);border-bottom-left-radius:4px}

/* ===================== ASSISTANT IA (chat tickets) ===================== */
.content:has(.aichat){max-width:none;padding:0}   /* pleine largeur : supprime les bandes claires */
.aichat{min-height:100vh;background:linear-gradient(160deg,#013861 0%,#011d32 100%);color:#fff;display:flex;overflow:hidden}
.aichat__main{flex:1 1 auto;display:flex;flex-direction:column;min-width:0}
.aichat__head{padding:26px 30px 6px}
.aichat__head h1{font-size:1.5rem;color:#fff;margin:0}
.aichat__head p{color:#9ec7e6;margin:4px 0 0;font-size:.9rem}
.aichat__stream{flex:1 1 auto;overflow-y:auto;padding:18px 30px;display:flex;flex-direction:column;gap:16px}
.aichat__msg{max-width:82%;line-height:1.5;animation:fadeUp .4s ease}
.aichat__msg.ai{align-self:flex-start;font-size:1.12rem;color:#eaf3fb}
.aichat__msg.ai .who{display:block;font-size:.72rem;letter-spacing:.1em;text-transform:uppercase;color:#6ea8d6;margin-bottom:4px}
.aichat__msg.me{align-self:flex-end;background:rgba(255,255,255,.14);padding:11px 15px;border-radius:16px 16px 4px 16px;font-size:.98rem}
.aichat__typing{align-self:flex-start;display:inline-flex;align-items:baseline;gap:2px;padding:6px 2px;color:#9ec7e6;font-size:.98rem;font-style:italic}
.aichat__typing .dots span{animation:blink 1.2s infinite both}
.aichat__typing .dots span:nth-child(2){animation-delay:.2s}.aichat__typing .dots span:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.2}40%{opacity:1}}
@keyframes fadeUp{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.aichat__input{padding:16px 30px 26px;border-top:1px solid rgba(255,255,255,.12)}
.aichat__inputbar{display:flex;gap:10px;align-items:flex-end;background:rgba(255,255,255,.1);border-radius:14px;padding:8px 8px 8px 16px}
.aichat__inputbar textarea{flex:1;background:none;border:none;color:#fff;font:inherit;font-size:1rem;resize:none;max-height:120px;padding:8px 0;outline:none}
.aichat__inputbar textarea::placeholder{color:#9ec7e6}
.aichat__send{flex:none;background:var(--accent);color:#fff;border:none;width:42px;height:42px;border-radius:12px;cursor:pointer;font-size:1rem}
.aichat__send:disabled{opacity:.5;cursor:not-allowed}
.aichat__side{flex:0 0 300px;background:rgba(0,0,0,.18);border-left:1px solid rgba(255,255,255,.1);padding:24px;display:flex;flex-direction:column;gap:16px;overflow-y:auto}
.aichat__side h3{font-size:.78rem;letter-spacing:.1em;text-transform:uppercase;color:#9ec7e6;margin:0}
.hintcard{background:rgba(255,255,255,.1);border-radius:12px;padding:14px 16px;font-size:.92rem;line-height:1.45;border-left:3px solid var(--accent)}
.hintcard .lbl{display:block;font-size:.72rem;text-transform:uppercase;letter-spacing:.08em;color:#6ea8d6;margin-bottom:5px}
.finalcard{background:#fff;color:#1f2b38;border-radius:14px;padding:18px;box-shadow:0 10px 30px rgba(0,0,0,.3)}
.finalcard .prio{display:inline-block;color:#fff;padding:3px 10px;border-radius:20px;font-size:.78rem;font-weight:700}
.aichat__classic{color:#9ec7e6;font-size:.8rem;text-decoration:underline}
@media(max-width:900px){
  .aichat{min-height:calc(100vh - 52px);flex-direction:column}
  .aichat__side{flex:none;border-left:none;border-top:1px solid rgba(255,255,255,.1);order:2}
  .aichat__msg{max-width:92%}
}

/* ===================== MODALE ===================== */
.modal-backdrop{position:fixed;inset:0;background:rgba(1,29,50,.55);display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px;opacity:0;transition:opacity .15s}
.modal-backdrop.show{opacity:1}
.modal-box{background:#fff;border-radius:14px;max-width:420px;width:100%;padding:26px;text-align:center;box-shadow:0 24px 60px rgba(0,0,0,.4);transform:translateY(10px);transition:transform .15s}
.modal-backdrop.show .modal-box{transform:none}
.modal-box .m-ico{font-size:1.8rem;color:var(--accent);margin-bottom:12px}
.modal-box .m-msg{font-size:1rem;color:#1f2b38;margin-bottom:22px;line-height:1.5}
.modal-box .m-actions{display:flex;gap:10px;justify-content:center}

/* ===================== EMPTY / DIVERS ===================== */
.empty{text-align:center;padding:48px 20px;color:var(--gris)}
.empty .big{font-size:2.4rem;margin-bottom:8px}
.kpi-inline{display:flex;gap:18px;flex-wrap:wrap;color:#fff;font-size:.86rem}
.overlay{display:none;position:fixed;inset:0;background:rgba(1,29,50,.5);z-index:35}

/* ===================== RESPONSIVE ===================== */
@media(max-width:900px){
  .sidebar{transform:translateX(-100%);transition:transform .25s}
  .sidebar.open{transform:translateX(0)}
  .main{margin-left:0}
  .topbar{display:flex}
  .content{padding:20px}
  .overlay.show{display:block}
  .form-grid{grid-template-columns:1fr}
}
@media(max-width:560px){
  .auth__panel{width:100%;padding:36px 24px}
  .hide-sm{display:none}
  th,td{padding:10px}
  .msg{max-width:100%}
}